First step of troubleshooting: delete cache and cookies

If you have a problem with a rooom product, we recommend clearing your cache and cookies as the first troubleshooting step.

Content

1. But what is the cache, and why is deleting it helpful?

2. Instructions for clearing cache and cookies in your browser

Okay, this may sound like the web equivalent of "try turning the device on and off again," but clearing cache and cookies is not only an important troubleshooting step, but can often solve the problem entirely.

But what is the cache, and why is deleting it helpful?

Browsers use cookies (files containing user data) that are stored in your computer's cache (temporary data storage) to store website information on your computer so that web pages and components load quickly. Our platform also uses this feature to ensure the best possible experience of 3D products, spaces and events.

We are also constantly trying to develop and improve our platform. Therefore, it can happen that your cache and cookies are outdated, which can lead to problems and unwanted behavior when your browser tries to use these older versions.

Instructions for clearing cache and cookies in your browser

The most popular browsers are constantly being updated. To make sure you always get the latest information, you can use the following links to view the latest browser-specific methods for clearing cache and cookies:

• Google Chrome
• Safari
• Mozilla Firefox
• Microsoft Edge