Avatar and Voice Chat Features Blocked by Network Restrictions (Avatar Connection Error)

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Sometimes special network restrictions block certain domains that are necessary for running avatar systems or voice chat. This article shows you which domains have to be allowed in such a case.

 

Content

  1. How can I tell that my network is blocking necessary domains?

  2. How can I change that? Whitelisting!

 

How can I tell that my network is blocking necessary domains?

If your network blocks necessary domains, the following error message will be displayed in Space Viewer and you will not be able to see other avatars or edit your own avatar:

whitelist-error.png

 

How can I change that? Whitelisting!

To adjust network restrictions, please contact your administrator or IT department. The following domains and ports must be enabled for a smooth 3D experience (this process is called whitelisting):

 

Top Level Domains
readyplayer.me
rooom.com
agora.io
sd-rtn.com

Sub-Domains
cname.vercel-dns.com
d1a370nemizbjq.cloudfront.net

Ports
webcollector-rtm.agora.io:
6443 tcp
9591 tcp
9593 tcp

 

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