Space blocked by network restrictions (Avatar Connection Error)

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Network restrictions can block domains that are important for avatars or voice chat. Learn which domains need to be unblocked.

 

Content

  1. How can I tell that my network is blocking necessary domains?

  2. How can I change that?

 

How can I tell that my network is blocking necessary domains?

If your network blocks necessary domains, the Space viewer will display the following error message and you won't be able to see other avatars or edit your own avatar:

whitelist-error.png

 

How can I change that?

To adjust network restrictions, please contact your administrator or IT department. The following domains and ports must be enabled for a smooth 3D experience:

Domains Ports
rooom.com 443
*.edge.agora.io 6443, 9591, 9593
*.edge.sd-rtn.com 6443, 9591, 9593
webcollector-rtm.agora.io 443, 6443, 9591, 9593
ap-web-2.agora.io 443

 

When "ReadyPlayerMe" avatars are enabled

Domains
readyplayer.me
cname.vercel-dns.com
avatars.readyplayer.me
d1a370nemizbjq.cloudfront.net

 

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